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About LillyDirect

What you need to know about LillyDirect and how LillyDirect can help make accessing your medicines easier.

Visit our medicines page to see the brands currently available.

Truepill is the pharmacy fulfillment service that LillyDirect is working with. Truepill operates a network of URAC-accredited*, mail-order pharmacies that are licensed to ship medications nationwide directly to your door.

*Utilization Review Accreditation Commission incorporated (URAC) is the nation’s largest independent health care accreditation organization and the undisputed leader in pharmacy accreditation.

Once Truepill has your prescription(s) and insurance information on file, they will be able to calculate your out-of-pocket price for your medications. Truepill accepts all major credit cards and most HSA/FSA cards. For payment assistance information, please visit lillypricinginfo.com.

Insurance is not required. Truepill accepts most major insurance, most HSA/FSA cards, and all major credit cards. If you are a patient who uses insulin and are uninsured, visit insulinaffordability.com to see if you are eligible for one of Lilly’s Insulin Value Programs to assist with your out-of-pocket costs.

Medicines are typically shipped within 24-48 hours of the order being received. You will receive an email when your order has shipped that includes tracking information. Please note, medicines requiring refrigeration may not be shipped near national holidays and weekends.

After creating your account, you will be able to request a prescription transfer from your existing pharmacy. Alternatively, you can instruct your provider to send a new prescription directly to LillyDirect powered by Truepill by selecting it in their EHR system like they would any other pharmacy. Note: your provider will need your mobile number and email address so you can be notified when your prescription reaches Truepill.

You can reach out to Truepill by filling out the form on the Contact us page, or by calling the customer support team at (800) 398-8199.