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Thrive content is sourced from Thrive Global, the wellness company founded by Huffington Post co-founder Arianna Huffington. Designed to help people improve health outcomes, the Thrive Well-being Library shares non-brand product information about topics like sleep, food, movement, stress management, and connection.

Healthcare is more than just medicine. LillyDirect is committed to empowering individuals to take charge of their own health journeys. That’s why, in collaboration with Thrive Global, LillyDirect provides access to scientifically-backed, condition-specific content. Thrive content is not influenced by LillyDirect and will not reference any specific Lilly medicines.

No. Well-being content is owned by Thrive Global and is for educational purposes only. This information is not intended to serve as medical advice or to replace medical guidance provided by your doctor.

Select Thrive content is available to all LillyDirect visitors. To access the entire library, please register for a free LillyDirect account.

In the top corner of the page next to the Lilly logo, click “Sign in” and follow the instructions.

LillyDirect seeks to provide patients with more choices to find care that works for them. The independent telehealth service providers found on LillyDirect could complement your current primary care team or be an alternative to in-person care for certain conditions. These independent service providers are identified for listing on LillyDirect based on a variety of factors, including their robust medical practices, prioritization of patient safety, and other consumer experience offerings.

Lilly is not receiving any compensation from these third-party service providers for referrals, and third-party service providers are not incentivized by Lilly to promote Lilly products. The telehealth service providers that are available via LillyDirect are independent and will exercise autonomous clinical judgement in evaluating any medical conditions and resulting care decisions which may or may not include medication. Lilly evaluates potential healthcare vendors based on predefined criteria that prioritizes the quality of care, services offered, and alignment with our values. Our criteria for selecting healthcare vendors includes quality of care, service offerings, ethical, regulatory, and legal compliance, geographical accessibility, and user experience feedback.

As new telehealth vendors are selected as options for LillyDirect, we will add them to the website. Sign up for email updates about new services available through LillyDirect and please see more about LillyDirect Independent Service Providers.

To help us improve the Lilly consumer experience, Lilly may receive de-identified or aggregated data from the third-party telehealth service providers represented on this site. For more information, please see our Privacy Statement, Consumer Health Privacy Notice, and Terms of Use.

Form Health will conduct an eligibility assessment on their website. In general, Form Health’s eligibility criteria include the following:

• 18 years of age or older.
• Body Mass Index (BMI) 30+ or 27+ with weight-related conditions.
• You must have a primary care physician and have visited them within the last 12 months.
• Certain medical conditions are not compatible with the Form Health program. Form Health will inquire about these during the enrollment process.

To learn more about Form Health services, visit their website: formhealth.co. If you want to reach someone on their team directly, you can:

• Use the chat feature on their website.
• Schedule a 15-minute consultation with a Form Health Care Advisor.

Contact Form Health directly for process or technical support.

9amHealth offers virtual care for people living with conditions such as diabetes and obesity. New patients start by filling out a brief medical questionnaire to check eligibility. Patients who sign up connect with a care provider for an introductory video consult.

As an independent provider, 9amHealth designs its own member experience, including eligibility criteria.

• Email: support@join9am.com
• Text/call: (202) 932-9958.

Cove is available to most people over the age of 18 in the United States who experience migraine or episodic cluster headaches. Cove is an independent telehealth provider. After you complete Cove’s online intake consultation, their providers will review the medical history you provide to determine if Cove is right for you.

As an independent provider, Cove designs its own customer experience, including presenting eligibility criteria.

• Use the chat feature available on their website.
• Text/call: (877) 456-2683.

LillyDirect is a different kind of pharmacy experience. We work with licensed third-party pharmacy service providers to give you personalized access to a convenient pharmacy experience.

Current pharmacy providers are detailed below.

EVERSANA® is a licensed pharmacy offering LillyDirect users a range of pharmacy services that include: working with patients and/or insurers to verify coverage, manufacturer savings support, and prescription routing.

Amazon Pharmacy is a full-service, digital first pharmacy offering wide selection, medication details, 24/7 U.S.-licensed pharmacist support, and a familiar Amazon shopping journey that includes upfront pricing. Amazon Pharmacy delivers quickly and securely to all 50 U.S. states with FREE shipping, allowing most customers to receive their medications in 1-4 days. Same-day delivery is available in select metropolitan areas. Most insurance plans are accepted, including Medicare and Medicaid, and multiple savings options are available, including automatic coupons.

Truepill® is a third-party dispensing provider offering a wide range of pharmacy services, including online ordering, insurance and manufacturer savings processing, order notifications, refill reminders, and prescription renewals. They own and operate several mail-order pharmacies that accept most insurance plans and ship medications nationwide. Their team of licensed pharmacists ensures that medication is safely dispensed and shipped, and representatives are available 24/7 to answer questions about your medication.

Gifthealth is a third-party, self-pay pharmacy fulfillment provider. When you purchase Lilly medication through this option, you agree not to seek payment or accept reimbursement, either directly or indirectly, from any insurance plan or other third-party payer.

Information will be updated when additional service providers are added.

Visit our Medicines page to see which brands are currently available and find links to relevant savings information. You must have a valid prescription from a licensed prescriber to order medicines through LillyDirect’s pharmacy fulfillment options.

You can find supply status updates and answers to some commonly asked questions for certain Lilly medicines on this site: https://supply.lilly.com/

LillyDirect’s pharmacy fulfillment options give patients a simple way to get more consistent and convenient access to Lilly medicines once they have a valid prescription.

LillyDirect’s pharmacy fulfillment options give patients access to Lilly's affordability solutions, like automatic application of available savings cards when applicable. Assistance with prior authorizations is available as needed. Pharmacy fulfillment options offer patients the ability to purchase medicine available through self-pay only.

Our hope is that the opportunity to obtain select Lilly medicines in this manner will create an exceptional experience for patients who prefer the convenience of home delivery.

For medicine available through LillyDirect Pharmacy Solutions, the exact cost of your medication depends on many factors, including your insurance coverage, pharmacy pricing, and any savings program that may apply.

For medicine available only through LillyDirect's self-pay pharmacy option, the above factors do not apply. Injection supplies will be available from our pharmacy provider for a nominal fee at checkout.

Consumers who come to LillyDirect will be able to access the same cost-saving programs for select Lilly drugs as those who obtain the medicines from other sources. It does not provide additional savings options not already available to other patients. LillyDirect’s focus is on seamless access to additional resources for consumers as they navigate the complex healthcare system. 

Lilly offers various savings programs for qualifying patients. Below are a few ways in which you can learn more:

• Visit our Medicines page and select your medication
• Visit pricinginfo.lilly.com and select your medication
• Visit insulinaffordability.com for more information about our insulin savings program

If your medicine is available through LillyDirect, you can ask your healthcare provider to send a new prescription.

Please see the Pharmacy page for which Lilly medicines are available through LillyDirect and what information to share with your healthcare provider.

Make sure the provider has your updated contact information. They must include your mobile phone number and/or email address when sending your new prescription through their Electronic Health Record (EHR) system.

LillyDirect works with licensed third-party pharmacies to provide convenient home delivery of select Lilly medicines. If you ordered medicine through one of LillyDirect’s pharmacy fulfillment options, you may receive a text or email from a provider that confirms receipt of the prescription and provides next steps.

If your prescription is sent to our third-party providers Amazon Pharmacy or Truepill® and you already have an account with them, you may be able to see your prescription status. If not, your prescription is still processing.

If you do not yet have an account, Amazon Pharmacy or Truepill® will notify you to register for one.

You will also receive a notification when your medication is ready to order. Review your order and add any insurance or copay card information. Then you can check out. You should receive confirmation once insurance and manufacturer savings details (if applicable) have been finalized.

Yes, our third-party providers Amazon Pharmacy and Truepill® accept some manufacturer coupons (when available), prescription discount cards, and copay cards.

Before you check out, make sure you’ve entered any insurance and/or copay card information in your account settings.

For more information on coupons or prescription discount cards, visit the Amazon Pharmacy Help Center or Truepill® Help Center.

Manufacturer coupon - For certain manufacturers, Amazon Pharmacy can apply coupon discounts automatically. If you qualify for an eligible coupon, they will apply the savings to your order for you. There's no code to enter, and there's nothing extra you need to do. For more information, visit the coupons page.

If the manufacturer coupon is not automatically applied to your order, you may not be eligible. Coupons cannot be used if you’re entitled to receive benefits from any state or federal healthcare program, like Medicaid, Medicare, Medicare Part D, etc. Please see Amazon’s terms and conditions for additional information on eligibility.

Manufacturer coupon - After signing in to your Truepill® account, if a savings card has been added to your account, you will see a green “manufacturer savings” label on your prescription.

If your savings card has not been applied to your prescription, you will see the blue “Savings card available” banner and need to click “apply now.” If eligible, you must complete the savings card attestation process and the savings card will be added to your prescription. To receive your copay price you will then need to select “request price.” There’s no need to do anything extra.

LillyDirect Pharmacy Solutions providers accept most major insurance plans, most FSA/HSA cards, and all major credit cards. For payment assistance information, please visit: pricinginfo.lilly.com.

Those with a prescription for a medicine dispensed only through the LillyDirect self-pay option will be able to pay with credit or debit card. Patients should check the terms of their FSA or HSA account to determine whether reimbursement is available through those accounts. If it is, an FSA/HSA card can be used at checkout.

Insurance is not required, and select medicines are available only through LillyDirect’s self-pay option where insurance is not accepted. Please see the Pharmacy page and select your medicine from the dropdown for more details.

If you have insurance, you can still choose to self-pay. However, when you purchase Lilly medication through LillyDirect’s self-pay only pharmacy fulfillment option, you agree that you will not seek payment or accept reimbursement, either directly or indirectly, from any insurance plan or third-party payer. Patients should check the terms of their HSA or FSA account to determine whether reimbursement is available through those accounts.

If you have been prescribed a Lilly insulin medication and are uninsured, please visit pricinginfo.lilly.com to see if you are eligible for one of Lilly’s Insulin Value Programs to assist with your out-of-pocket costs.​

We try to work as quickly as we can. Different factors may affect fill time, including (but not limited to) request volume, specific prescription, transit time through a delivery service, and processing verification.

In addition to the factors detailed above, there are several variables that can impact fill time for medicine available through LillyDirect Pharmacy Solutions. Please factor in time for insurance adjudication and benefits verification.

Still have questions?
Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

Delivery usually takes between 1-4 days and will be affected by factors such as selected shipping method and whether your medicine requires refrigeration. Such medicines may not be shipped near national holidays or weekends. You will receive an email or text with tracking information when your order has shipped.

Still have questions?
Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

It can take some time for a new pharmacy or product to appear in the various healthcare systems. Please have your provider reach out to their systems administrator to confirm when a refresh to their electronic prescribing system is due. Some systems also allow for manual uploads.

Please allow a minimum of 3-5 business days, depending on the volume of requests, for us to verify if all the information for your prescription is correct. As soon as we do so, we will send you a text message or an email with a link to check out.

If you have received a message from pharmacy provider Gifthealth, please connect with one of their patient care representatives through the chat function provided in the checkout experience or the link provided in the text or email you received.

Our pharmacy providers are unable to fill any prescription without the correct and necessary information or if the prescription was sent to the wrong EHR listing entry. They will get in touch with you to let you know the prescription cannot be filled and will reach out to your provider to notify them of why, allowing your provider to take corrective actions.

Please visit the Pharmacy page to see more information on what is required and connect with your provider on next steps.

Reach out to your provider with the correct pharmacy details. They will need to write a new prescription to the LillyDirect Cash Pay for Zepbound Vial EHR listing. Certain prescriptions are available only for self-pay through LillyDirect's self-pay pharmacy option.

Please visit the Pharmacy page for more information on what is required.

Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

Please reach out to your healthcare provider to discuss your options.

Visit the Pharmacy page for more details on how you can use LillyDirect’s pharmacy fulfillment options.

Please reach out to your healthcare provider to discuss your options.

Visit the Pharmacy page for more details on how you can use LillyDirect’s pharmacy fulfillment options.

The patient-provider relationship — whether established by a connection made through LilyDirect or not – is critical to the care experience and is free of any Lilly influence. Through access to a “Find in-person care” search tool and various resources, we hope to give people additional options for medical care.

Healthgrades is an independent service provider for healthcare professionals; one way to access it is through LillyDirect. With the Healthgrades tool, providers can use the NPI lookup to verify if their Healthgrades profile is visible in the results seen by LillyDirect visitors.

Start by locating the “Are you a healthcare professional?” banner above the search results. After locating your profile using NPI, Healthgrades offers instruction to opt-in, opt-out, or update your profile.

To remove your profile:

1. Select a condition and select “Search for doctors” to populate the Healthgrades tool.
2. Locate “Are you a healthcare professional?” above the list of provider results.
3. Select “Go.” A pop up will appear to enter your NPI number. This is used to locate your Healthgrades profile. If your profile appears in the results displayed by LillyDirect, you will see instructions to opt-out.

Note: This opt-out will only remove your profile from LillyDirect search results, not from results on the Healthgrades website.

Please visit the Healthgrades Help Center for providers. Lilly is not responsible for the accuracy of Healthgrades profiles, nor can we process any requests to modify or remove profiles.

If you prescribe certain Lilly medications, your patients can have them filled through LillyDirect Pharmacy Solutions. You can find LillyDirect Pharmacy Solutions through your EHR software with the following information:

LillyDirect Pharmacy Solutions
NPI: 1770985905 | NCPDP: 2648698

Address:
17877 Chesterfield Airport Rd,
Chesterfield, MO 63005

For more information, please visit the For Providers page.

Please provide your patient's mobile number or email when submitting a prescription.

Note: Electronic Prescribing (eRX) is the only way to send prescriptions to LillyDirect Pharmacy Solutions; faxed or phoned prescriptions cannot be accepted.

You can find LillyDirect Cash Pay for Zepbound Vial through your EHR software with the following information:

LillyDirect Cash Pay for Zepbound Vial
NPI: 1689411712 | NCPDP: 3692539

Address:
4343 Equity Dr
Columbus, OH 43228

Please provide an on-label ICD-10 code when you enter the prescription details in your EHR. For more information, visit the For Providers page.

Please provide your patient’s mobile number or email when submitting a prescription.

Note: Electronic Prescribing (eRX) is the only way to send prescriptions to LillyDirect Cash Pay for Zepbound Vial; faxed or phoned prescriptions cannot be accepted.

It can take some time for a new pharmacy or product to appear in various EHR systems. Contact your EHR administrator to learn when the next refresh will take place.

For additional pharmacy details, please visit the For Providers page.

All licensed healthcare providers have access to the LillyDirect EHR listings and can send prescription requests.

Your patient should receive a text message or email from pharmacy provider Gifthealth. The message includes a link for the patient to chat with a Gifthealth patient care representative; please have your patient initiate a chat to receive a status update. If your patient has not received a text message or email after 3-5 business days, reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471).

There should be two pharmacy listings for LillyDirect in your EHR. Please visit the For Providers page to ensure you have the right pharmacy information and to learn what information may be required to submit a prescription.

LillyDirect Cash Pay for Zepbound Vial: Please ensure you have selected the right EHR listing, product, and, if required, appropriate on-label ICD-10 code(s).

LillyDirect Pharmacy Solutions: Please ensure you have selected the right EHR listing and product and that you have provided the appropriate documentation.

After you submit a prescription in your EHR system that includes all necessary information, your patient should get a text message from one of your pharmacy providers confirming the prescription was received. If any information is missing or incorrect, the prescription may be rejected, and the pharmacy provider will reach out to you.

Please visit the For Providers page to see the information required for a prescription.

We try to work as quickly as we can. Different factors may affect fill time, including (but not limited to), request volume, specific prescription, transit time through delivery service, and processing verification.

A patient may use either a credit card or debit card at checkout. Patients should check the terms of their FSA or HSA account to determine whether reimbursement is available. If it is, an FSA/HSA card can be used at checkout. However, per the terms of purchase that patients agree to, patients may not submit a claim to their insurance company or other third-party payer.

Yes, patients can also buy ancillary supplies, like needles, from our pharmacy provider for a nominal fee. Patients will also receive important tools, like training and instructional materials on correctly administering the medicine.