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General LillyDirect™

Visit our medicines page to see which brands are currently available, including links to relevant savings information. A valid prescription is required to order.

  • For iOS users: after navigating to LillyDirect from your browser, tap the share button and select “Add to Home Screen.”
  • For Android users: tap the “Save LillyDirect to Home Screen” button at the bottom of this page.
  • For laptop users: select the “Save LillyDirect to Home Screen” button at the bottom of this page and then select “Install.”

LillyDirect seeks to provide patients with more choices in finding care that works for them. The independent telehealth service providers found on LillyDirect could complement your current primary care team or be an alternative to in-person care for certain conditions. These independent service providers are identified for listing on LillyDirect based on a variety of factors including their robust medical practices, prioritization of patient safety, and other consumer experience offerings.

Lilly is not receiving any compensation from these 3rd-party service providers for referrals, and 3rd-party service providers are not incentivized by Lilly to promote Lilly products. The telehealth service providers that are available via LillyDirect are independent and will exercise autonomous clinical judgement in evaluating any medical conditions and resulting care decisions which may or may not include medication. Lilly evaluates potential healthcare vendors based on predefined criteria that prioritizes the quality of care, services offered, and alignment with our values. Our criteria for selecting healthcare vendors includes quality of care, service offerings, ethical, regulatory, and legal compliance, geographical accessibility, and user experience feedback.

As new telehealth vendors are selected as options for LillyDirect, we will add them to the website. Sign up for email updates about new services available through LillyDirect and please see more about LillyDirect Independent Service Providers.

To help us improve the Lilly consumer experience, Lilly may receive deidentified data at an aggregate level from the 3rd-party telehealth service providers represented on this site. For more information, please see our Privacy Statement and Terms of Use.

The cost for telehealth appointments and payment options varies by telehealth provider. We recommend visiting each telehealth providers’ website or contacting them directly for more information.

The cost of medication is not included in the cost of the service, even when your medical insurance is covering the cost of doctor visits/consultations. Telehealth service providers listed on LillyDirect will help patients navigate the insurance approval process if a branded medication is prescribed.

Treatment decisions and prescribing practices are made based on the independent medical judgment of the telehealth provider’s care team. They may prescribe medication or another course of treatment.

This tool, provided by independent service provider Healthgrades, allows you to search for an independent healthcare professional near you, giving you in-person care options. This search tool is separate from any telehealth provider options available on LillyDirect. Treatment decisions and prescribing practices are made at the discretion of the provider’s care team. Providers located via this service may provide a range of care options, including prescribing medications. Lilly is not suggesting consumers seeking care through a provider listed on LillyDirect will be prescribed a Lilly treatment.

Independent

Telehealth Providers

FORM will conduct an eligibility assessment on their website. In general, FORM’s eligibility criteria include the following:
  • 18 years of age or older.
  • Body Mass Index (BMI) 30+ or 27+ with weight related conditions.
  • You must have a Primary Care Physician and have visited them within the last 12 months.
  • Certain medical conditions are not compatible with the FORM program. FORM will inquire about these during the enrollment process.
As an independent provider, FORM designs its own customer experience, including presenting eligibility criteria.

To learn more about FORM’s services, visit their website: formhealth.co. If you want to reach someone on their team directly, you can:
  • Use the chat feature on their website.
  • Schedule a 15-minute consultation with a FORM Care Advisor.
If you need process or technical support, contact them directly at FORM Contact us.

9amHealth will conduct an eligibility assessment on their website. In general, 9amHealth offers services tailored for people with type 2 diabetes. Based on your medical history, lab tests, and insurance coverage, 9amHealth may prescribe medication to treat these cardiometabolic conditions. As an independent provider, 9amHealth designs its own customer experience, including presenting eligibility criteria.

For general information about 9amHealth, visit their website: join9am.com. If you want to reach someone on their team directly, you can:
  • Use the chat feature available on their website.
  • Email their care team at support@join9am.com.
  • Call (202) 932-9958.

Cove is available to most people over the age of 18 in the United States who experience migraine or cluster headaches. Cove is an independent telehealth provider; after completing Cove’s online intake consultation, providers will review the medical history you provide to determine if Cove is right for you. As an independent provider, Cove designs its own customer experience, including presenting eligibility criteria.

For general information about Cove, visit their website: withcove.com. If you want to reach someone on their team directly, you can:
  • Use the chat feature available on their website.
  • Text or call (877) 456-2683.

Pharmacy Services

LillyDirect is a new kind of pharmacy experience. We work with accredited pharmacy service providers, like EVERSANA® and Truepill®, to give you personalized access to a streamlined pharmacy experience within an otherwise cumbersome and fractured environment.

EVERSANA® is a licensed pharmacy offering LillyDirect users a range of pharmacy services like electronic benefits verification, manufacturer savings support and prescription routing.

Truepill® provides an array of pharmacy services like online ordering, claim adjudication, payment processing, shipping notifications, refill reminders and prescription renewals. Truepill® owns and operates several mail order pharmacies that are licensed to ship medicines nationwide.

Our ecosystem will continue to evolve as additional service providers are added.

As part of your personalized experience, our LillyDirect Pharmacy Solutions provider will send you a text message or email to confirm receipt of your prescription and to provide next steps.

This could indicate that your healthcare provider did not send your mobile phone number and/or email address with your prescription. Please contact your healthcare provider to ensure your prescription includes the correct mobile phone number and/or email address.

As part of your personalized experience, Truepill® will send you a text message or email to confirm your prescription is ready to fill and to provide you with a link to create a new account or login to your existing account. Once logged in to your account, you can check your savings, complete your payment, receive shipping notifications and review order history.

You will not receive a text message or email from Truepill® until your prescription has been fully processed, including prior authorization if required.

You can ask your healthcare provider to send a new prescription to LillyDirect Pharmacy Solutions, just like any other pharmacy. If your provider asks for more information on how to send your prescription to LillyDirect Pharmacy Solutions, you can provide the below:

LillyDirect Pharmacy Solutions
NCPDP ID # 2648698

Please make sure your healthcare provider includes your mobile phone number and/or email address when they send your new prescription through their Electronic Health Record (EHR) system.

Once Truepill® has your prescription and insurance information (if any) on file, they will be able to calculate your out-of-pocket cost for your medications. For payment assistance information, please visit lillypricinginfo.com.

Truepill® accepts most major insurance plans, most HSA/FSA cards, and all major credit cards. For payment assistance information, please visit lillypricinginfo.com.

The cost of shipping on LillyDirect will vary. Any shipping costs will be presented as part of your check out process.

The shipment timing will vary based on selected shipping method. The expected timing will be displayed during the check out process and you will be kept informed of the shipment status through your preferred method of communication.

Insurance is not required. If you have been prescribed a Lilly insulin medication and are uninsured, please visit lillypricinginfo.com to see if you are eligible for one of Lilly's Insulin Value Programs to assist with your out-of-pocket costs.